Lakeland College Bookstore - Return/Refund Policy
Refunds or exchanges will be granted on most items that are in Resalable condition, when accompanied by the original receipt within 10 business days of purchase.
- Clothing may be exchanged or returned but must be in Resalable condition.
- Refunds will not be given for discounted/sale product, special/custom orders, writing materials, headwear, calculators, confectionary, gift certificates, print cards, shrink-wrapped or manufacturer sealed items that have been opened.
- Digital products (e-texts and access codes) are subject to publisher approval before a return may be granted. If a publisher declines a return, no refund can be granted.
- All refunds will be credited in the same form as the payment was originally made. Items purchased by cheque cannot be refunded until a minimum of 15 business days after purchase.
- Items may be exchanged if defective and must be accompanied by the original receipt.
- Textbooks that are beyond the above mentioned 10 business days, may still be considered for return if the original receipt is present, the textbook is in Resalable condition, it is within 31 days of purchase, and are accompanied by a withdrawal form for the related course.
- Items ordered online must be first approved for return by emailing bookstore@lakelandcollege.ca - Once approved, the return shipping & related charges are the responsibility of the customer.
Any refund may be refused or subject to restocking charges, at the discretion of Lakeland College.
What is “Resalable” condition?
Resalable condition will be determined by Bookstore staff.
- Textbooks & course materials - No writing, highlighting, scratched covers, bent or dog eared corners. Textbooks or course materials that are shrink-wrapped are not resalable once wrapping is removed or broken.
- Clothing - Tags intact, unwashed, free from stains, pet hair or other debris.
- Supplies & Promo – Undamaged & tags intact.
E: bookstore@lakelandcollege.ca
T: 1-780-853-8525 (Vermilion)
T: 1-780-871-5726 (Lloydminster)